Property agent profile - SERENE NG H F

Read customer reviews, past transactions, awards earned and trainings attended.
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SERENE NG H F

BRANCH DIVISION DIRECTOR , TOP 5 MANAGERS
SERENE NG H F is a property agent / real estate sales person in Singapore, currently with ERA Realty Network. SERENE NG H F has earned latest award of Top 200 Achievers in Q1 2020. Apart from English, SERENE NG H F can also communicate with you in Mandarin (中文).

Customer Reviews (8)

  • Customer
    1. Overall satisfaction
    2. Industry knowledge
    3. Effort in sourcing and selling
    4. Follow-up service
    5. Beyond call-duty actions
    Comments by customer I would like to express my warm thank you to Serene Ng for the handling of the sale of my flat. Serene was highly recommended to me by a close friend who has bought and sold properties through her. I am just grateful to my friend for introducing Serene to me and am very impressed that a young lady like her can actually give very sound and professional advice. My concern then was whether my property, HDB on 2nd floor can be sold at a good price in today’s slow HDB market. Through Serene’s effort in marketing my property and her professional advice, my property was sold within a short period of 2 weeks which is way faster than my expectation. Serene had also patiently followed through the paperwork and timeline with me and the purchaser ensuring a smooth submission process. This allows me to focus on my work without much disruption from normal routines. I’m impressed by her professionalism, expertise and efficiency. Today, Serene is my GO-TO agent for any property transaction.
  • Customer
    1. Overall satisfaction
    2. Industry knowledge
    3. Effort in sourcing and selling
    4. Follow-up service
    5. Beyond call-duty actions
  • Customer
    1. Overall satisfaction
    2. Industry knowledge
    3. Effort in sourcing and selling
    4. Follow-up service
    5. Beyond call-duty actions
  • Customer
    1. Overall satisfaction
    2. Industry knowledge
    3. Effort in sourcing and selling
    4. Follow-up service
    5. Beyond call-duty actions
  • Customer
    1. Overall satisfaction
    2. Industry knowledge
    3. Effort in sourcing and selling
    4. Follow-up service
    5. Beyond call-duty actions
  • Customer
    1. Overall satisfaction
    2. Industry knowledge
    3. Effort in sourcing and selling
    4. Follow-up service
    5. Beyond call-duty actions
  • Customer
    Comments by customer I had the good fortune of having Serene to be the attending agent when I was enquiring about Paterson Residence at the same time whilst I was having a hectic time of moving my family to Singapore. Serene was flexible in meeting up for the viewing and was very knowledgeable of the property as if she was the owner. Made me feel very comfortable and confident to rent.

     

    Post moving in, to say that Serene is helpful would be an understatement as she has since provided assistance in many areas during my stay here in Paterson Residence and has been very responsive to inquiries. From the main door electronic replacement, to the wardrobe glass replacement, everything has gone on smoothly. This has really made the entire engagement with ERA even more special as most agents would de-prioritise "after-sales" matters.

     

    My experience with Serene has been nothing short of pure satisfaction and I can only hope that she would be able to help me in my future rentals or fingers crossed, purchase.

     

    I would definitely recommend Serene to my friends who wish to rent in Singapore.

     

    Regards,

    Kim Hong
  • Customer
    Comments by customer Serene Ng recently again helped me rent out an apartment at Balmoral Crest and I felt that a note of compliment and thanks is in order. This was not the first time Serene has helped me rent out the apartment, testament to her approach of nurturing long term relationships – she was the first I called when my last tenant moved out.

    In the last few years of working with Serene, I found her to be among the best I have come across: Serene does not just focus on marketing and showing the flat, but takes care of all handover details, helping out on needed contacts for sprucing up the apartment for instance (painter contacts, minor repairs). She is also very helpful to be there to open the door to contractors when needed, and resolve any issues with outgoing tenants.

    Importantly, her role in renting out the apartment was objective, helping the landlord like myself get the best tenant – in terms of rental amount (not pushing to rent out quickly for low rents, yet advising on realistic expectations), and in terms of selecting the preferred tenant type.

    I am grateful for her help.

    Best regards
    Kevin Kwek

Awards Received (15)

Top 200 Achievers

Q1 2020 - 132th

Top 5 Managers

Q1 2020 - 2nd

Top 10%

Annual 2019

Top 100 Achievers

Nov 2019 - 63th

Top 50 Achievers

Apr 2019 - 45th

Top 100 Achievers

Annual 2018 - 99th

ERA Asia Pacific Elite Award

Annual 2018

Top 200 Achievers

Q3 2018 - 124th

Top 100 Achievers

Q1 2018 - 70th

Top 50 Achievers

Apr 2018 - 44th

ERA Asia Pacific Elite Award

Annual 2017

Top 400 Achievers

Annual 2017 - 318th

Top 100 Achievers

Oct 2017 - 71th

Top 50 Achievers

Jun 2017 - 18th

ERA Million Dollar Club

Dec 2016

Languages Spoken

  • English
  • Mandarin (中文)

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